Isolation Housing for COVID-19
Project Roomkey
The County of Alameda, in collaboration with Alameda County Health Care for the Homeless, Health Care Services Agency, Abode Services, and the State of California, has initiated Project Roomkey, opening Operation Comfort, isolation housing for symptomatic or COVID-19 infected people experiencing homelessness, as well as Operation Safer Ground, safe housing for high-risk people experiencing homelessness.
Operation Comfort emergency isolation and quarantine housing is for people experiencing homelessness who test positive for COVID-19, or have symptoms and signs consistent with a possible COVID-19 infection, or who have had verified contact with a person with a known COVID-19 infection.
A list of approved referral agencies, including hospitals, acute care facilities, clinics, emergency shelters, and homeless outreach teams throughout the county can assist with the referral process.
Here are two checklists (for clients and annotated for providers) that referral providers can use when referring a guest into Operation Comfort.
If you represent an agency that is not on the approved list of referral agencies and you have a client or know someone who falls into the criteria above, please contact one of the approved agencies in your area or contact Health Care for the Homeless at (510) 891-8950 or achch@acgov.org.
Operation Safer Ground is safe housing available for homeless individuals who are over the age of 65, or medically fragile; high-risk with a variety of health conditions. People eligible for Operation Safer Ground are identified by the Health Care Services Agency (HCSA) through a review of the Homeless Management Information System (HMIS) and health care data.
The initial list of individuals prioritized for Operation Safer Ground has been generated and is in use by HCSA staff members and are posting public alert notifications in HMIS for clients in this target population. No direct emergency housing referrals will be accepted from shelters, clinics, or outreach providers at this time. Providers should ensure that HMIS records are up-to-date and include relevant assessment information. Updated information on making CES referrals can be found at EveryOneHome or click here for more information.
For more information regarding hotel vouchers for individuals who meet Safer Ground eligibility, please click here for more details.
FAQs Project Roomkey
Questions specific to isolation housing, please contact covidhousing@acgov.org.
Project Roomkey Resources for Providers:
For more information regarding Project Roomkey, please visit Alameda County Public Health Department.
Updated 08/10/2020
The County of Alameda, in collaboration with Alameda County Health Care for the Homeless, Health Care Services Agency, Abode Services, and the State of California, has initiated Project Roomkey, opening Operation Comfort, isolation housing for symptomatic or COVID-19 infected people experiencing homelessness, as well as Operation Safer Ground, safe housing for high-risk people experiencing homelessness.
Operation Comfort emergency isolation and quarantine housing is for people experiencing homelessness who test positive for COVID-19, or have symptoms and signs consistent with a possible COVID-19 infection, or who have had verified contact with a person with a known COVID-19 infection.
A list of approved referral agencies, including hospitals, acute care facilities, clinics, emergency shelters, and homeless outreach teams throughout the county can assist with the referral process.
Here are two checklists (for clients and annotated for providers) that referral providers can use when referring a guest into Operation Comfort.
If you represent an agency that is not on the approved list of referral agencies and you have a client or know someone who falls into the criteria above, please contact one of the approved agencies in your area or contact Health Care for the Homeless at (510) 891-8950 or achch@acgov.org.
Operation Safer Ground is safe housing available for homeless individuals who are over the age of 65, or medically fragile; high-risk with a variety of health conditions. People eligible for Operation Safer Ground are identified by the Health Care Services Agency (HCSA) through a review of the Homeless Management Information System (HMIS) and health care data.
The initial list of individuals prioritized for Operation Safer Ground has been generated and is in use by HCSA staff members and are posting public alert notifications in HMIS for clients in this target population. No direct emergency housing referrals will be accepted from shelters, clinics, or outreach providers at this time. Providers should ensure that HMIS records are up-to-date and include relevant assessment information. Updated information on making CES referrals can be found at EveryOneHome or click here for more information.
For more information regarding hotel vouchers for individuals who meet Safer Ground eligibility, please click here for more details.
FAQs Project Roomkey
Questions specific to isolation housing, please contact covidhousing@acgov.org.
Project Roomkey Resources for Providers:
- Operation Comfort Training for Housing Screening and Referral Providers (3/20/2020)
- Alameda County Operation Comfort and Operation Safer Ground Handbook (4/15/2020)
- Operation Comfort Training (3/30/2020)
- Operation Comfort Online Screening and Referral Form (3/27/2020)
- Operation Comfort Referral Packet (3/25/2020)
- Operation Safer Ground Welcome Video
- Operation Comfort Checklist for Guests and Annotated Checklist for Providers
For more information regarding Project Roomkey, please visit Alameda County Public Health Department.
Updated 08/10/2020
