Shelter Health and COVID-19

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The County of Alameda, in collaboration with Alameda County Health Care for the Homeless, Health Care Services Agency, Abode Services, and the State of California, has initiated Project Roomkey, opening Operation Comfort, isolation housing for symptomatic or COVID-19 infected people experiencing homelessness, as well as Operation Safer Ground, safe housing for high-risk people experiencing homelessness. Go to Isolation Housing for more information.

If shelter staff have specific issues or challenges with individuals who may be symptomatic, infected or at-risk of COVID-19, please email the Alameda County Health Care for the Homeless at achch@acgov.org with details.


Shelter Health Guidance
ACHCH Shelter Health Guidance for Shelter and Homeless Services Providers (5/12/2020)

Response to COVID-19 Positive Residents in Shelters

• ​Shelter Provider Checklist for COVID-19 Positive Residents
• Visitor Log (template)
• Environmental Scan (sample)
• Shelter Roster List (download Excel)
• Shelter Resident Symptoms Screening Log
• COVID Prevention Poster
• Behavioral Health Resources for Shelter Residents

                
ACHCH Personal Protective Equipment (PPE) Training (4/3/2020)

• PPE Training Video
• PPE Training PowerPoint (pdf)

Reference Documents 

• Mask Skills   
• Hand Washing Comic Guide
• Thermometer Guidance 
• Face Shield Protocol

Self-Care and Stress Reduction for Mental Health Training (5/22/2020)

• Training Video
• Training PowerPoint (pdf)

Trauma Informed Care Presentation (September 2020)

• Trauma Informed Care (pdf)
• Trauma Informed Care (video)

Shelter Providers Weekly Conference Call:
ACHCH facilitates a weekly conference call for homeless shelter providers to share information and updates every Wednesday from 10:30am-11:30am. Please email achch@acgov.org to gain access to the meeting. Weekly call notes are available here.


Supply Requests:

FOR SHELTERS AND NON-MEDICAL ORGANIZATIONS  
  
NOTE: Please contact your city first before contacting Alameda County. When city supplies run out, cities will coordinate with the County to process your order. Click here for city contact information.
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1. All supply requests, including personal protective equipment (PPE) and required supplies, must be submitted to your city's Office of Emergency Services (OES). Please contact your city’s OES lead or homeless services lead for more information.
2. If your organization serves more than one city, please submit a separate supply request through each city’s OES.
3. If you need additional assistance, please contact Alameda County Health Care for the Homeless at achch@acgov.org.

Health Care Facilities (e.g., hospitals, health centers)
If you are a health care facility, please submit your supply request using the Alameda County EMS COVID-19 online google doc link here.

The following are resources  for service agencies providing care for people experiencing homelessness:

• Sanitation & Hygiene Guide for Homeless Services Providers - Seattle King County  (12/2019)
• State of California Guidance for Homeless Providers (3/18/2020)
• ACHCH recommendations for pandemic planning for shelter and services providers (3/4/2020)
• CDC Resources for Homeless Shelters (3/18/2020)

Updated 09/16/2020